How to Build a Culture of Trust and Measure its Impact (Interview with Jignasha Grooms)

My guest on this week's episode is Jignasha Grooms, Chief Human Resources Officer at Epicor Software, a 4,000 person, global technology company.

Jignasha has 20 years of experience in the IT Industry, both in Business and Sales Operations and in Human Resources. Prior to joining Epicor, in November 2016, she spent eight years at Cisco, where in her last role she led HR for the America Sales Organisation, The Global Marketing Function, The Global Sales and Operations Function, as well as the staffing discipline in support of all Cisco Businesses and Functions in Asia, Pacific and Japan. Perhaps Jignasha’s biggest achievement in her role at Epicor has been the development of The One Epicor Culture, which puts employees at the centre and is built on pillars, including trust, agility, authenticity and empathy. It is a particularly impressive story, as you will hear, and one that has led to some significant outcomes for the Business and the workforce.

In our conversation Jignasha and I discuss:

• How Epicor is using and measuring the success of using AI in the recruitment process
• What HR can learn from the pandemic and what it needs to do to continue experimenting and not fall back into the old way of doing things
• How to build and develop a culture in a company that is growing organically and by acquisition
• How to measure the business impact of culture and connect the dots between customer experience and employee experience
• How having the right people data in place supports a business operating in a fast paced environment

This episode is a must listen for anyone interested in Culture and leading HR in a global organisation. So that is Business Leaders, CHROs and anyone in a People Analytics, Culture, Employee Experience or HR Business Partner role.

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