The Futur with Chris Do 191 - How Chatbots and Messenger Automation Work — with Natasha Takahashi
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Jun 1, 2022 Natasha Takahashi, an entrepreneur who left USC to create two successful businesses around messenger automation, shares her journey and insights. She discusses the transformative power of chatbots in enhancing customer engagement and streamlining communication. Topics include the strategic use of messaging automation on Instagram to boost lead conversion and tips for seamless user interactions. Natasha also explores the role of chatbots in education, advocating for a balance between automation and personal touches in user experience.
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24/7 Customer Availability
- Be available for your customers 24/7 through automation.
- This improves customer experience and reduces the stress of constant online presence.
Natasha's Business Journey
- Natasha Takahashi left school in 2016 to start a chatbot agency with her husband.
- They reached $100,000 in revenue in their first year and later transitioned into education.
Stigma of Chat Automation
- Chat automation has a stigma due to past poor implementations, often as simple auto-responders.
- This conversation explores more sophisticated, consent-based uses.