20VC: Snowflake CEO Frank Slootman on How To Narrow The Focus and Increase The Quality, Why Every CEO Should Feel Anxious, Why Performance Reviews are BS & How to Unleash the Best People in Your Business
Jan 17, 2022
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In this engaging discussion, Frank Slootman, CEO of Snowflake and seasoned entrepreneur, dives into leadership lessons from his extensive career. He emphasizes the power of narrowing focus to boost quality and stresses that every CEO should embrace anxiety as a motivator. Slootman critiques traditional performance reviews, labeling them as ineffective, and shares insights on uplifting good talent to greatness. He explores his straightforward approach to handling underperformance and the importance of clear communication in leadership.
Focus on high-leverage activities and prioritize the one thing that truly matters for success in advancing companies.
Instill a mindset of urgency and fast-paced decision making to increase efficiency and productivity while maintaining the quality of decisions made.
Deep dives
Importance of Focus and Prioritization
The speaker emphasizes the importance of focus and prioritization in business. Many individuals and companies tend to spread themselves too thin, lacking the ability to determine what truly matters. The speaker encourages deep thinking and asks individuals to identify and prioritize the one thing that truly matters. The ability to focus on high-leverage activities is crucial for success in advancing companies.
Urgency and Pace in Decision Making
The speaker highlights the significance of urgency and pace in decision making. While not advocating for rushing to judgment, the speaker promotes a mindset of urgency and fast-paced decision making. By instilling urgency in every interaction, message, and meeting, companies can increase efficiency and productivity. The aim is to create a sense of urgency without compromising the quality of decisions made.
When There's Doubt, Don't Do It
The speaker emphasizes the importance of trust in decision making. A mantra of 'when there's doubt, there's no doubt' is shared, highlighting the need for confidence and conviction in the decision-making process. Decisions should be made with clarity and without doubt. The speaker advises against proceeding with decisions when doubt is present, as doubt serves as a red flag that something may not be right.
Creating a Culture of Trust and Celebration
The speaker emphasizes the need to foster a culture of trust in the workplace. Trust is described as the currency of any human endeavor, and its importance is often underestimated. Companies are encouraged to prioritize trust and build relationships based on trust, both with employees and with customers. The speaker also discusses the importance of regular celebrations and recognition within the company, creating an environment that supports and acknowledges employees' efforts and contributions.
Frank Slootman currently serves as Chairman and CEO at Snowflake and has over 25 years of experience as an entrepreneur and executive in the enterprise software industry. Prior to Snowflake, Frank served as CEO and President of ServiceNow taking the company from around $100M in revenue, through an IPO, to $1.4B. Before ServiceNow, Frank served as President of the Backup Recovery Systems Division at EMC following the acquisition of Data Domain Corporation/Data Domain, Inc., where he served as the CEO and President, leading the company through an IPO to its acquisition by EMC for $2.4B. You must check out Frank's book, Amp It Up. It can already be pre-ordered here.
In Today’s Episode with Frank Slootman You Will Learn:
1.) Narrow the Focus, Increase the Quality:
How does Frank determine what to focus on? What does the prioritisation process look like?
What one question does Frank ask his team to ensure they are focused?
What are the best answers? What are the worst? When should you change focus?
2.) When There is Doubt, There is No Doubt:
What does Frank mean by this? What does it apply to? When is there nuance?
How long does Frank give people who are underperforming? How does he communicate their underperformance to them directly but productively?
What is the right way to fire someone? Why are performance reviews BS?
3.) Make The Good People Great:
How does Frank get the very best out of his teams? How does he make the good great?
How does he use compensation and equity structures to supercharge his teams?
How does Frank set stretch targets that are both ambitious but also attainable?
4.) The Art of Leadership and Board Management:
Why does Frank believe every CEO should be anxious?
How has Frank changed as a leader over time?
What is the biggest mistake founders make when it comes to board management?
How can founders actively manage and control their board?
Item’s Mentioned In Today’s Episode with Frank Slootman