Negotiate Anything Tatiana Kolovou: The Silent Mistake Managers Make During Change—And How to Avoid It
Feb 7, 2025
Tatiana Kolovou, a seasoned communication educator from Indiana University, shares invaluable insights for middle-level managers. She emphasizes the critical importance of empathy and strategic planning during organizational change. Common mistakes managers make are highlighted, along with practical examples that show how effective communication fosters trust and relationships. Kolovou encourages understanding the rationale behind changes to support employees better, especially in hybrid work environments, ensuring smoother transitions and enhanced collaboration.
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Strategic Communication In Change
- Strategize your communication timing and channel carefully during change.
- Consider emotional impact, be transparent, and allow space for questions and feedback.
Empathy Builds Trust During Change
- Invest in long-term relationships by communicating change empathetically.
- Avoid rushing; acknowledge emotional reactions to maintain trust and engagement.
Change Communication With Clients
- Tatiana's MBA class had to communicate canceled travel to Greek clients.
- They pre-warned clients in stages to ease adjustment and preserve relationships.