This Week in Startups Coinbase chases NFT billions + Peter Thiel “The Contrarian” with author Max Chafkin | E1305
Oct 15, 2021
Max Chafkin, a Bloomberg journalist and author of "The Contrarian," joins to delve into Peter Thiel's influence in Silicon Valley. They explore Coinbase's ambitious NFT platform launch and its implications for crypto trading. Chafkin reflects on Thiel's controversial views, his role in tech politics, and the evolving landscape of venture investments. Discussions also touch on the impact of billionaire influences on media ethics and the ramifications of immigration policies for the tech sector, offering a nuanced look at power dynamics in the industry.
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Coinbase's Customer Support Blowback
- Coinbase launched live customer phone support, initially limited to locked accounts.
- This followed a CNBC report on Coinbase facing blowback for its limited support, focusing on hacked accounts.
Crypto Customer Support Challenges
- Crypto customer support is challenging due to user unfamiliarity.
- Coinbase and Robinhood are investing heavily in support to build trust and customer loyalty.
Customer Support as Growth
- Invest in high-quality customer support and view it as a growth opportunity.
- Resolve customer issues quickly and efficiently, aiming to convert detractors into promoters.
