In this episode, Jordan speaks with Fran from TomboyX about scaling up massively online through serving a specific niche and creating a unique product.
Fran describes the process and advantages of transitioning to a third-party distributor and their main reason behind doing it. She talks about the importance of knowing which things are urgent and important in order to deliver a great product. She also shares how their team reaches out to customers to improve their product sizing and provide great customer service.