How to win back and retain churning customers - this is the topic we've discussed with Paul Schwarzenholz, co-founder and Managing Director of Zenloop. This SaaS solution allows businesses to collect, cluster and analyze customer feedback they receive through various channels along their customer journeys. The platform analyzes and automatically derives tailored and individualized measures to retain satisfied customers and win back churning customers. Listen in to our conversation about the platform's applications, as well as how Zenloop uses content marketing, SEO, social media, and events to market their product.