Episode Summary:

David Dylan Thomas, an expert in cognitive bias and user experience, joins us to discuss his multifaceted career and unique insights into the intersection of technology and ethics. David's journey began in the indie film scene, where he discovered the transformative potential of the internet, leading him to pivot towards UX and content strategy. He has worked extensively in applying cognitive biases to create ethical and inclusive products, making him a sought-after speaker and author of the book "Design for Cognitive Bias."

Throughout our conversation, David emphasized the importance of participatory design and involving users in the design process to create more effective and well-received products. He also highlighted how understanding business strategies is critical for driving successful UX and content initiatives. David's storytelling prowess was evident as he shared examples from his career, illustrating how specificity in storytelling enhances audience connection, whether in films or UX work.

Key Takeaways:

• How understanding cognitive biases can transform UX design:** Recognizing and addressing cognitive biases in user experience design is crucial for creating ethical and inclusive products.
• When participatory design leads to success:** Involving users in the design process results in more effective and well-received products..
• How specificity in storytelling enhances audience connection:** Specific, personal stories resonate widely with audiences.
• Why clear business strategies underpin effective design:** A strong understanding of business is critical for driving successful UX and content strategies.

Quotes:

• "I think the criteria on which we judge a family is no longer, 'mother, father, two kids in one home'. We're hopefully starting to look at more meaningful criteria for a healthy family."
• "We were the first generation to really get into that chosen found family thing. And that becomes a criterion for how we want our families to be."
• "Specificity not only matters but is beneficial. You're actually more likely to succeed in that product way of people liking it, enjoying it, whatever."
• "The best bet is still on the specific, whether you're paying ten bucks for it or a hundred million dollars for it."
• "When money gets involved, how much does it start to shift more towards being a product and needing to answer these denominators?"