McDonald's ice cream machines: A consistent problem

McDonald's ice cream machines have been a consistent issue at their restaurants all over North America. These machines are often broken or out of order, causing frustration for customers and franchisees alike. The problem lies with Taylor, the company that manufactures the ice cream machines, and their service contract with McDonald's. Taylor charges exorbitant fees for service calls, creating a perverse incentive to keep the machines in a state of disrepair. I fix it, a repair-focused company, purchased a Taylor machine and discovered that the error codes generated by the machine are nonsensical and unintuitive. Their proposal for an exemption to the Digital Millennium Copyright Act seeks to address this issue and allow for the repair of ice cream machines.