The Broken Ice Cream Machines: McDonald's and Taylor's Relationship

In this chapter, they discuss the relationship between McDonald's and Taylor, the company that services their ice cream machines. They speculate on how the service contract between McDonald's and Taylor might work, suggesting that McDonald's likely receives some sort of payment for allowing Taylor to be the only one that services their machines. They also explain why McDonald's may not prioritize fixing broken ice cream machines at certain restaurants, as they still receive money from franchisees regardless. Additionally, they question what McDonald's gains from allowing this situation and whether they are trapped due to their contract with Taylor.