Why Hotel Design Matters So Much (An Operations Leader's Perspective) - Jennifer Clay, Appellation

In this episode, Jennifer Clay, Vice President of Hotel Operations at Appellation, shares her unique perspective on how hotel design choices play a vital role in immersing guests in a destination - and how she thinks about this as an operations leader.

Listeners will learn:

• How hotels can embody and celebrate the destination they are in [01:58]
• The evolution of hotel design from formulaic to celebrating local materials and artisans [02:34]
• The journey of selecting specific design elements like chairs and fabrics [04:12]
• The importance of balancing form and functionality in hotel design [07:03]
• How the physical product of a hotel should match what is advertised and provide a consistent experience [08:11]

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands