What your parking space tells you about how good of a business owner you are...and your culture (and whether your team secretly doesn't care) 🚗=💰? | Ep 67
Jul 30, 2018
05:11
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insights INSIGHT
Parking Reveals Customer Values
Where leaders and trainers park reveals how the organization values customers before they enter the building.
Parking choices act as a cultural signal that primes staff to either serve or ignore customers.
question_answer ANECDOTE
Owner Confesses To Selfish Parking
Alex admits he used to take the best parking spot because he was the owner and didn't prioritize customers.
He says that behavior cost him money and set the wrong example for his team.
volunteer_activism ADVICE
Reserve Best Spots For Customers
Do park farthest from the entrance and reserve the best spots for customers to prime your team's service mindset.
Ask trainers why they park close and change habits to reduce customer friction like parking hassles.
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"If you can fix the broken windows, people stop committing crime." Today, Alex (@AlexHormozi) talks about how your parking space can tell you about the culture of your team and how it affects customer service. He emphasizes the importance of putting customers first and setting the right tone for exceptional customer service from the moment they arrive.
Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.
Timestamps:
(0:43) Parking reflects team and customer values.
(2:35) Prioritize customer convenience over personal parking preferences.
(3:27) Minimize customer issues like parking for better experience.
(4:01) Small details like parking sets tone for organization.
(4:32) Assess trainer parking to improve service quality.
The Game with Alex Hormozi