We Study Billionaires - The Investor’s Podcast Network

TIP744: Hidden Monopolies w/ Kyle Grieve

149 snips
Aug 10, 2025
Kyle Grieve dives into the significance of customer loyalty as a competitive edge for businesses. He outlines five types of loyalty moats and introduces the Moat Strength Index, a game-changing tool for investors. The discussion emphasizes why traditional metrics fall short and how strong customer connections can lower acquisition costs. Grieve also examines ecosystem moats and the barriers that foster customer loyalty, highlighting how these concepts can dictate long-term business success in a rapidly evolving market.
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INSIGHT

Customer Loyalty Trumps Traditional Moats

  • Kyle Grieve reframes moats by prioritizing customer loyalty over competitor-focused advantages.
  • He argues loyalty better predicts durable cash flows than scale or cost advantages.
ANECDOTE

How Nokia And BlackBerry Lost Their Edge

  • Kyle recounts Nokia and BlackBerry losing market positions despite scale advantages.
  • He shows innovation (apps, ecosystems) beat pure cost or scale moats.
ANECDOTE

Amazon's Customer-Obsessed Playbook

  • Kyle cites Jeff Bezos and Amazon's obsession with delighting customers over competing.
  • That obsession enabled Amazon to build strong customer loyalty and durable growth.
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