When you ask Randi Mayes about the future of technology in law firms, she says its growth will stem from attorneys’ behavior rather than specific product offerings.

“The real possibility for change in the future sits more with the mindset,” says Mayes, the executive director of the International Legal Technology Association. “It’s all about the law firm adopting its client’s worldview and innovating service delivery with those views in mind.” 

Randi Mayes is the founder and executive director of the International Legal Technology Association. She has also worked for worked for the Texas law firms Brown McCarroll (which merged with Husch Blackwell in 2013) and Small, Craig & Werkenthin. She lives in Austin, Texas.