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The AI in Business Podcast
Solving Insurance Inefficiencies with AI - with Sandee Suhrada and Karl Hersch of Deloitte
Mar 6, 2024
32:51
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The podcast discusses the integration of AI in the insurance industry, focusing on automation benefits and business value. Topics include AI in underwriting, future AI assistants for insurance, interdisciplinary teamwork for AI projects, and navigating change and innovation in the industry.
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Quick takeaways
- AI integration in insurance enhances underwriting and customer engagement workflows for performance and efficiency.
- Generative AI improves customer experience in insurance through personalized engagement and seamless interactions.
Deep dives
AI Transformation in Insurance Industry
The insurance industry is undergoing a significant transformation with the integration of artificial intelligence, particularly Gen AI, which is accelerating this change. Insurance companies have a unique opportunity to create significant business value by aligning their Gen AI initiatives with their business priorities, such as profitable growth, cost savings, and operational intelligence. Specific areas of opportunity include expanding underwriting and claims assistance through virtual assistants, enhancing personalization in sales and services, and transforming in-house technology functions and operations.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode