Tap, Click, Bank: All About Royal's Online & Mobile Banking
Dec 29, 2023
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Robyn, a Member Account Representative from Royal's offices, joins Money Donuts® hosts to unpack the world of mobile banking and online money management. Topics discussed include digital products offered by the bank's mobile app, convenience of online and mobile banking, managing payment cards, and features of Royal's online and mobile banking app.
The mobile app offers convenient features for day-to-day banking tasks, such as real-time alerts, depositing checks, and transferring money, providing control over finances.
While the app provides convenience, in-person services at a branch offer deeper discussions around loans, credit cards, and financial education, providing personalized guidance.
Deep dives
Benefits of Using the Mobile App
Using the mobile app provides convenience and control over your finances. With features like real-time alerts, you can stay updated on your account balances and transactions. The app also allows you to deposit checks, pay bills, transfer money, and even open new accounts. It offers tools like money management and the ability to hide or unhide accounts for better financial organization. Plus, you can easily update your address and find Royal locations wherever you are.
Digital Banking and In-Person Services
While the mobile app offers convenience and ease for day-to-day banking tasks, it is also important to note the value of in-person services. Visiting a branch allows for deeper conversations and discussions around loans, credit cards, and financial education. The personal touch and guidance from knowledgeable staff can help members navigate their financial goals with confidence.
Overcoming Obstacles and Member Concerns
When promoting digital products, there are common concerns that arise, such as trust in security and lack of understanding of technology. Efforts are made to address these concerns by emphasizing the security of the platform and providing support in setting up and using features like face ID or fingerprint authentication. Additionally, addressing obstacles like joint accounts and loans tied to savings or CDs helps members understand the benefits of adopting digital banking.
The Power of Real-Time Alerts
Real-time alerts offered by the mobile app can significantly reduce financial stress. These alerts inform users instantly about low balances, impending withdrawals, or suspicious activities, allowing them to take immediate action. Members can quickly transfer funds, freeze their debit cards, or contact the bank for assistance. It enhances members' control and provides peace of mind, preventing overdraft fees and potential fraud.
Money Donuts® hosts Steve, Cooper, and James are joined by
Robyn, a Member Account Representative from one of Royal’s offices, to share
the ins and outs of Royal’s online banking and mobile app! Grab your favorite
donut and tune in as they unpack the world of mobile banking and online money
management, share tips and tricks, and break down all the features you can take
advantage of from home or on the go!
Insured by NCUA. Loans subject to credit approval. Equal
Housing Opportunity. FICO is a registered trademark of Fair Isaac Corporation.
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