Grow A Small Business Podcast QFF: Striking the Business Chords: Embark on a journey of success and wisdom with music-driven healing solutions. Discover achievements and expertise, unveiling transformative pathways to well-being. (Susan Mazer)
In less than 20 minutes a week, we'll introduce you to an expert or business owner with deep experience in what they do. Grow you, grow your team, grow a small business.
Welcome to the "Grow a Small Business" podcast with your host, Rob Cameron. In this episode, Rob interviews Susan E. Mazer from Healing Health, based in Reno, Nevada, United States.
In this episode, Susan Mazer shares insights from her journey in music-driven healing solutions. Her business focuses on creating harmonious environments in healthcare settings, utilizing music to enhance patients' well-being. Through a mission-driven approach and a commitment to employee satisfaction, Susan's business has achieved success while prioritizing the holistic healing of patients. Key Takeaways for Small Business Owners:
Origins of Business: Susan Mazer's journey began unexpectedly, evolving from a successful music career into a unique business. Rather than actively seeking a market gap, she responded to a need presented by nurses and hospitals, aiming to enhance patients' well-being through music. Mission-Driven Approach: The business's foundation is deeply rooted in a mission-driven mindset. Mazer emphasizes the importance of understanding that success stems from fulfilling a purpose, not just chasing monetary gains. This mission-focused approach has guided the business for over two decades.
Responsive Business Growth: The business grew organically by responding to identified needs within the healthcare sector. Mazer discusses how they expanded their services based on requests from hospitals, adapting to the unique challenges of each healthcare environment. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for?
Culture and Employee Focus: Mazer highlights the critical role of culture in the company's success. With a clear mission, they built a culture where employees are valued and treated like gold. By providing benefits, secure employment, and ensuring employees felt appreciated, the company fostered a loyal and dedicated team.
Learning from Mistakes: Mazer shares an insightful example of a challenge faced during a hospital sound system installation. Despite setbacks, taking responsibility, making it right, and avoiding blame proved crucial. This experience turned into a positive, long-lasting client relationship and contributed to the company's growth.
Treating Employees as Assets: In a small business, the owner must recognize the value of highly skilled employees. Offering benefits, paying competitive wages, and prioritizing employee well-being fosters a sense of security and loyalty.
One action small business owners can take:
Small business owners can prioritize employee satisfaction and well-being, treating them as invaluable assets. By fostering a culture of respect, offering benefits, and providing opportunities for growth, businesses can cultivate a loyal and dedicated team, ultimately contributing to long-term success, as advocated by Susan Mazer.
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Quotable quotes from our special Grow A Small Business podcast guest:
Take responsibility, make it right, and avoid blaming others for challenges in your business journey β Susan Mazer
In a small company, treat your employees like gold; they are giving you their best β Susan Mazer Culture is inevitable; either respond to it or design it consciously in your business β Susan Mazer