Today's guest is Florian Wallrodt, Senior Consultant and Product Line Lead ITSM at agineo GmbH in Germany. Specializing in Enterprise Service Management (ESM) solutions, agineo collaborates with clients on innovative projects aimed at enhancing the company's success. With over 30 years of experience, agineo has been digitally transforming and optimizing clients' business processes to be agile and forward-thinking.

As an esteemed ServiceNow partner, agineo relies on established platforms like ServiceNow cloud technology to streamline processes and simplify intricate workflows for their service projects. This approach ensures the swift and efficient success of projects. It is through this proven methodology that agineo has solidified its position as the largest ServiceNow Elite Partner in the German-speaking region.

In this episode, Florian talks about:

agineo’s expertise in ServiceNow project management and ITSM,

How ITSM standardizes processes & resolves past tool customizations for efficiency,

Transitioning from legacy tools to ServiceNow efficiency,

How ServiceNow improves ticket visibility and boosts efficiency,

Unifying data, enhancing management insights & retaining future talent,

The future of ITSM including optimization and Generative AI