Episode 108: Benchmark and Know the Data

How do you know what success looks like? How can you measure up and compare your organization's size, revenue and niche with other technology solution providers? What are the metrics your organization should know? Know the data and build with the data in mind.

Peter Kujaw, Vice President and General Manager of Service Leadership, a ConnectWise Solution shares how important it is to understand what's driving performance. Benchmarking allows Technology Service Providers to form objective assessments of their performance, and they help them to make improvements and hopefully attain best practice or ‘best in class.’

Highlights include:

Power of data to transform your business.

NSPCOA - The Normalized Solution Provider Chart of Accounts, helps to capture trends and to reveal what 'good' is.

How ConnectWise entered the picture and the impact of that dynamic relationship for the overall community.

How 'Best in Class' is determined.

What stood out to him from the Q3 Data Insights.

Impact of AI and Security services for an MSP.

The SLIQ platform.

Peter’s advice to not panic and to join a peer group, like Evolve.

Follow Peter on LinkedIn and visit service-leadership.com to take the Compensation Survey and receive a free copy of the Service Leadership Index 2025 Annual IT Solution Provider Compensation Report.