Deep dive into municipal knowledge challenges. What will society do to improve how we govern? Bill shares his expert perspective. _________________________________ Bill Kaplan is an independent Knowledge Management (KM) consultant, coach, advisor, and trainer. My approach to KM is business focused, non-academic, and practice-based, evolved from 20 years of hands on, roll up your sleeves KM solution planning and delivery. KM is a business discipline that must be focused on "Creating Value from Knowledge" throughout the workplace as part of the way the work gets done. It is about understanding the multi-year investments in time and resources necessary to sustain the KM outcomes that are part of your mission. I focus on the growing knowledge capture, sharing, and retention challenges increasingly faced by organizations like yours -- mitigating and preventing knowledge loss due to workforce turnover, whether it is from retirement, job or career change, or any of a longer list of causes, affecting both your leadership and workforce. Through the application of client specific, relevant KM concepts, strategies, and implementing practices, I work with you to facilitate your ability to deal directly, quickly, and sustainably with the knowledge challenges you face. ___________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. pioneer-ks.org/