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Eric's First-Time Trust Concern
- Eric Aune shares his experience working in a stranger's home without prior meeting, highlighting trust issues.
- This situation sparked the discussion about new operating procedures to avoid risks when clients aren't home.
Require Presence During Work
- Always require the homeowner or responsible person to be present during any work.
- This ensures someone can make quick decisions and authorize any necessary actions.
Rug Water Damage Saga
- A water line freeze job went wrong, causing water damage and complicating drying due to homeowner absence.
- Attempts to manage the situation were difficult because homeowner was unreachable, illustrating risks of working alone.