Mastering B2B SaaS Pricing: Expert Strategies from Dan Balcauski of Product Tranquility
In this episode, host Josh Elledge sits down with Dan Balcauski, Founder and Principal Consultant of Product Tranquility, to uncover the true science behind effective B2B SaaS pricing. With over two decades in software and deep expertise in pricing strategy, Dan explains why pricing is often misunderstood, what founders consistently overlook, and how SaaS leaders can turn pricing from a liability into a powerful growth lever. This blog breaks down the episode’s most actionable insights to help SaaS founders and product leaders build value-driven, scalable pricing systems.
Why Most SaaS Pricing Fails—and What to Do Instead
Dan explains that the biggest mistake in SaaS pricing is choosing numbers before validating whether customers actually perceive value. Founders often rush to set a price—$49, $99, $1,000—without first understanding the customer’s pain, alternatives, or what makes the product meaningfully different. Instead, Dan recommends charging something early, engaging customers in honest conversations about value, and validating willingness to pay through real-world interactions rather than internal assumptions.
He emphasizes that pricing is ultimately about value, not features. Early-stage founders frequently offer too much for too little, or price too high without proving outcomes. Avoiding these pitfalls requires asking the right questions, initiating value conversations early, and documenting everything customers say about cost, alternatives, and perceived ROI.
Dan also stresses the importance of selecting a pricing model that aligns with how the customer receives value. Whether subscription-based, usage-based, or outcome-based, the model must match customer expectations and internal economics. This approach helps avoid unnecessary friction in the buying process while increasing expansion potential over time.
About Dan Balcauski
Dan Balcauski is the Founder and Principal Consultant of Product Tranquility, where he helps B2B SaaS companies build value-based pricing and packaging strategies. With over 20 years of experience in product management and pricing, Dan works with SaaS CEOs and product leaders to align pricing with customer value and business goals. Connect with Dan on LinkedIn.
About Product Tranquility
Product Tranquility is a boutique consulting firm specializing in pricing, packaging, and product strategy for B2B SaaS companies. Through proven frameworks and deep market analysis, Product Tranquility helps SaaS founders create pricing systems that accelerate revenue, improve customer alignment, and scale sustainably across growth stages.
Links Mentioned in This Episode
Key Episode Highlights
- Pricing must begin with validating customer value—not picking numbers
- Why charging something early leads to stronger product feedback
- How to start pricing conversations earlier in the customer journey
- Choosing the right pricing model based on value delivery
- Why packaging and tiered pricing increase conversions
- How to use the Van Westendorp Price Sensitivity Meter
- Common pricing pitfalls (anchoring too low, freemium overuse, feature-based pricing)
- Why pricing is an iterative, evolving process—not a one-time decision
Conclusion
Pricing is far more than a number—it's a strategic process rooted in understanding value, customer mindset, and market dynamics. By having early value conversations, selecting an aligned pricing model, and continuously iterating based on real feedback, SaaS founders can turn pricing into one of the most powerful growth levers in their business. When done correctly, pricing becomes a catalyst for clarity, customer alignment, and long-term sustainable revenue.
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