Coaching for Leaders 528: Where You May Be Provoking Anxiety, with Erica Dhawan
May 31, 2021
In this engaging conversation, Erica Dhawan, a leadership expert and author of "Digital Body Language," dives into the pitfalls of modern communication that can generate anxiety. She highlights how excessive brevity can lead to misunderstandings and emphasizes the importance of clear expectations around response times. Dhawan discusses the psychological effects of shifting communication tones and how seemingly minor decisions, like email formatting, can influence team dynamics. Her insights are a must-listen for anyone looking to enhance collaboration in the digital age.
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Childhood Shyness
- Erica Dhawan's childhood shyness, stemming from her immigrant experience and accented English, led to her keen observation of others.
- This, in turn, sparked her interest in body language and communication, which she now applies to the digital world.
Digital Body Language
- Traditional body language, crucial for building trust and connection, has transformed in the digital age.
- Digital body language, encompassing punctuation, emojis, and response times, requires explicitness.
Brevity Confusion
- Excessive brevity in digital communication, like "We need to talk...," can cause anxiety and confusion.
- A CMO's brief feedback led to 40 hours of unnecessary work, highlighting how brevity can hinder productivity and morale.
