Kiera Dent joins us again, this time to give us some specific "KPIs" (Key Performance Indicators) for your practice! We talk about:

The most important things to track
The number that feeds your ego vs. the number that feeds your family
How to look at write offs
How do you track attrition (spoiler: use a dashboard)
How to track case acceptance and how your software might be fibbing to you
Do you need new patients?

Kiera's Links:

The Dental Masters

Kiera's "Master Tracker" Excel sheet

Kiera's "Master Tracker" protocol (Word Doc)

Directions from Kiera:

"Remember, don't write in the colors & you'll be golden!!! Always keep a "master" copy & make new copies of it weekly. I suggest having a new folder for each month & having the weeks listed out. Here are the things you'll get from this:

accurate % tracking for case acceptance
you'll be able to see who (TC) is strong/needs verbiage training
you'll be able to see who (HYG/DA) is strong/needs verbiage training
AWESOME call lists!! You can use the 2-2-2 method easily with these lists b/c you can pull them up on the dates needed for 2 days/weeks/months ago and call those who didn't schedule their TX --- easy peasy!!!"

Voices of Dentistry (sign up soon! The room block closes December 31!...we got an extension)

Podium for reviews!

Knowing Your Practice's "Vitals" with Kiera Dent (DHD53)