Think Fast Talk Smart: Communication Techniques

161. Do Your Homework: Know What to Say by Knowing Who You’re Talking To

68 snips
Sep 24, 2024
Jen Psaki, the former White House Press Secretary and current host of Inside with Jen Psaki on MSNBC, shares her wisdom on effective communication. She emphasizes the importance of knowing your audience to tailor your message. High-stakes situations require precision in wording, as every word matters. Psaki discusses the art of negotiation, the role of common ground, and the power of feedback in fostering emotional connections. With engaging anecdotes, she underlines that clarity and emotional engagement are key for impactful conversations.
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ADVICE

Preparation and Listening

  • Do your homework and learn about your audience or interviewer.
  • Listening is an undervalued communication skill; follow up on interesting points.
ADVICE

Active Listening

  • Focus on a few key words or phrases when listening to someone.
  • Use those phrases for follow-up questions or summarizing the discussion.
INSIGHT

Engagement over Words

  • The goal of communication is to encourage further engagement, not to dominate.
  • Tailor your message to your audience to make it relatable and interesting.
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