Gavon discusses the challenges brand builders face in the post-hype economy, emphasizing the importance of trust and judgment over speed. He introduces the concept of the The Trust Gap™, which highlights the disconnect between visibility and belief in marketing. Through case studies of brands like e.l.f and Urban Decay, he illustrates how misaligned marketing strategies can erode consumer trust. Ultimately, he argues that brands must prioritize authentic engagement and cultural fluency to succeed in today's landscape.
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