GovComms: The Future of Government Communication EP#179: Calm in crisis: Rebuilding trust through communication
What happens when your council loses public trust—and you’re the one answering the questions?
In this episode of GovComms, host David Pembroke speaks with Chloe Casey, Manager of Communications and Corporate Governance at the City of Casey, about leading through the fallout of the Operation Sandon investigation.
Chloe shares how her team managed misinformation, community confusion, and the absence of elected councillors for almost five years, all while ensuring communications remained clear, composed, and responsive.
She also reveals how they’re using AI, short-form video, and cold outreach to connect with the City of Casey, home to one of Australia’s most culturally and linguistically diverse communities. Her insights offer practical guidance for any government communicator navigating through change.
Discussed in this episode:
- Leading through crisis with clarity and speed
- Combining comms and governance for stronger responses
- Engaging CALD communities with targeted outreach
- Using AI, video, and plain English to boost impact
Show notes:
Hosted on Acast. See acast.com/privacy for more information.