20. Principles Before Process: The Importance of Establishing Your Property Management Operating Principles
Feb 13, 2024
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Learn about the importance of establishing principles in property management. Discover the significance of being a client of Enterprise Bank and delve into the principles of property management. Focus on problem-solving in the industry and effectively communicate expectations. Understand the value of property management companies and the concept of a tiered pricing model. Emphasize the importance of offering a single price and provide resources to help property managers.
Prioritize making problems disappear quickly and efficiently in property management.
Align with owner clients who have the same values and expectations as the property management company before committing to a business relationship.
Deep dives
Principle 1: Make problems go away fast
The first principle in property management is to prioritize making problems disappear quickly. Every policy and process should be focused on resolving issues efficiently and effectively. This principle emphasizes the importance of problem-solving and avoiding unnecessary conflicts or prolonged disputes with tenants or owners.
Principle 2: Not every owner client is a good fit
Property management companies are not designed to serve every owner client. The second principle highlights the need to align with owner clients who have the same values and expectations as the property management company. This principle encourages property managers to assess each potential client's suitability before committing to a business relationship.
Principle 3: One point of contact for owner clients
Establishing a single point of contact for owner clients is the third principle discussed in the podcast. This principle ensures clear and consistent communication, as well as accountability within the property management company. Aligning with this principle allows for more efficient and personalized service for the owner clients.
Principle 4: Manage maintenance as a tension, not a problem
The fourth principle emphasizes that maintenance should be managed as a tension, rather than a problem to solve. This principle recognizes the complexities and challenges involved in property maintenance, such as coordinating repairs, working with vendors, and meeting owner and tenant expectations. Managing maintenance as a tension helps property managers navigate these challenges more effectively.
Are you ready to take your property management business to the next level? In this episode of the Property Management Business Podcast, Marc shares the six principles of property management. From making problems disappear to maintaining high standards for desirable tenants, Marc shares valuable insights and strategies for running a successful property management business. Tune in for expert advice and practical tips that will help you navigate the complexities of property management.