Deep Listening - Impact beyond words - Oscar Trimboli Cai Kjaer CEO of Swoop Analytics explains how leaders and employees can listen to each other across issues, departments and across the world
Cai Kjaer CEO of Swoop Analytics explains how leaders and employees can listen to each other across issues, departments, and across the world. Today, we explore beyond the one on one dialogue. We also explore beyond team dialogue. We dive into listening at scale including thousands of more of conversations simultaneously.
Cai Kjaer is an extraordinary leader in this field. His company Swoop Analytics focuses on the power of collaboration and people networks to get work done. They are a consulting company that maps organizational networks to find the most valuable metrics to drive collaborative business performance.
Today’s Topics:
- The difference between the way men and women network.
- How everyone in the warehouse went to a guy named Elvis for help, yet it was completely unknown to upper management.
- There is no simple manual way to get this information sent to you.
- Cai shares how he got involved surveying people about who they contact to get work done. This eventually led to the founding of Swoop Analytics.
- Yammer is an enterprise network where people can collaborate.
- They took all of their IP and built the platform about relationship insights to build a profile around collaboration habits.
- If you have an enterprise social platform is make yourself visible and start to read.
- Having biases and seeing many sides.
- Collecting data across multiple industries.
- 5 archetypes: observer, broadcaster, responder, catalyst, and engagers.
- Engagers are most aspirational as listeners.
- The difference between listening and hearing.
- Being authentic in the way you interact with people.
- Killing myths and conversation at scale.
- Pay attention, look at people, and stay in the moment.
- How men and women play different roles in communication,
- Women are better at interaction with women and with men.
- Men don’t interact as much with women than they do with men.
- Gender issues and diversity in Silicon Valley.
- Forming more relationships with women and listening and engaging.
- Appreciating the role of women in a networked world.
- Ask questions. Listen and ask followups. Don’t get into the mindset of just telling.
Links and Resources:
Quotes:
“We looked at gender data and women are better at interacting than men are.” Cai Kjaer
“Men are good at establishing new relationships from a transactional basis to get work done then move on.” Cai Kjaer
“Senior leaders have no clue about who are the ones that really carry the most influence in their organizations.” Cai Kjaer
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