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Southwest Announces Negative Changes to Baggage Policy, Fares, Awards And More
Mar 12, 2025
In this discussion, Julian Kheel, the founder and CEO of Points Path, shares insights on the drastic changes at Southwest Airlines. He reveals how the beloved 'bags fly free' promise is now in jeopardy, affecting many travelers. The conversation dives into the new fare structures and the expiration of flight credits. Julian also touches on the implications of these shifts for leisure travelers and examines how Southwest’s evolving policies stack up against legacy carriers. It's an eye-opening look at air travel's shifting landscape!
32:47
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Quick takeaways
- Southwest Airlines has abandoned its 'bags fly free' policy, requiring most customers to pay for checked baggage, a significant shift from its tradition.
- The introduction of a new Basic Fare Class aims to attract price-sensitive travelers but risks alienating loyal customers who enjoyed Southwest's inclusive ticket offerings.
Deep dives
Changes to Southwest's Baggage Policy
Southwest Airlines has announced significant changes to its baggage policy, moving away from its longstanding 'bags fly free' mantra. Starting soon, most customers will have to pay for checked bags, deviating from the airline's tradition that set it apart from competitors. Only those with elite status or who purchase higher fare classes will benefit from free checked baggage, which could lead to dissatisfaction among loyal customers who appreciate Southwest's former policy. This shift is surprising, especially since just months prior, the airline maintained that the free baggage policy was sacrosanct.
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