AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Southwest Announces Negative Changes to Baggage Policy, Fares, Awards And More
Miles to Go - Travel Tips, News & Reviews You Can't Afford to Miss!
Southwest Airlines Policy Overhaul
This chapter analyzes the recent changes to Southwest Airlines' baggage policy, shifting away from their 'bags fly free' promise and introducing new fare structures. It discusses the financial motivations behind these alterations, including a new basic fare class and the expiration of flight credits, along with the implications for customer loyalty and point valuation. The episode reflects on how these changes align Southwest with industry norms amid increasing competition and their impact on overall customer satisfaction.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode