Madrona Investor Palak Goel talks with Arvind Jain, founder and CEO of Glean, which has raised about $155M since launching in 2019 and was named a 2023 IA40 winner. It should be no surprise that Glean is touted as the search engine for the enterprise because Arvind spent over a decade at Google as a distinguished engineer, where he led teams in Google Search. Palak and Arvind dive into Glean's vision to be the AI-powered personal assistants in the workplace, how AI should not be thought of as a product but rather as a building block to create a great product, the need for better AI models and tooling, and advice for founders in the AI space, including the importance of customer collaboration in product development, the need for entrepreneurs to be persistent – and so much more! Transcript: https://www.madrona.com/ia40-glean-arvind-jain-ai-in-the-enterprise/

(00:00) Introduction

(01:32) The Challenges/Opportunities of Building AI Products

(03:20) The Role of Glean in AI Applications

(04:55) Impact of AI on Different Industries

(06:17) From Prototype to Production

(08:46) Importance of Persistence and Customer Centricity

(10:32) Future of AI and Its Impact on Enterprises (13:07) AI is a Wave You Have to Ride

(14:48) AI is Bigger than Cloud

(16:35) Glean's Role in the Future of Work

(17:52) Advice for Founders and Builders

(20:44) The Impact of the Internet

(23:07) Glean's Product Evolution

(28:31) What Intelligent App Arvind's Excited About

(28:50) AI Trends Arvind is Excited About