When a client feels in the dark, your team pays for it. Missed updates turn into surprise calls, disrupted workflows, and demands that lack the real story of treatment. Hona Co-Founder & CEO Manny Griffiths breaks down why client uncertainty is an invisible cost center, and how structured updates, pain journaling, and consistent communication can protect your team’s time and strengthen damages.
You’ll learn:
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How weekly pain journals turn missed moments into real settlement value
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Where case management systems fall short on client-facing communication
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How firms are using Hona to unify phone numbers and simplify intake
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The hidden cost of inconsistent communication across the client journey
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