A TRIO of Company Pillars: Customer, Employee, and Environmental Care

Brothers David and Michael Katz came to America in 2015 with only a killer work ethic and a dream. In July 2021, they figured they would try their hands at HVAC.

Their hard work certainly paid off. In 2023, their business, TRIO Heating and Air Conditioning, will clear $10 million in revenue.

David and Michael spared some of their time at Pantheon 2023 to talk about what they’ve learned about implementing new business processes, employee relations, and why environmental care is a staple of their brand.

Join us as we discuss:

- (6:24) Unpacking and implementing new practices from Pantheon 

- (16:10) How an internal survey spurred a dramatic rebrand

- (23:27) Why shop tours are worth every second of your time

Check out these resources we mentioned during the podcast:

Home Service Millionaire by Tommy Mello

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