In this episode of Business Brain, hosts Dave Hamilton and Shannon Jean discuss insights from their recent guest, Michael Prendamano, who introduced his bin store concept. The store operates with a unique pricing model where the price of items decreases each day until sold. They explore how this innovative approach adds value for both customers and suppliers, emphasizing customer service at every level.

Dave and Shannon also discuss their experiences running family businesses, sharing stories about hiring family members, building trust, and maintaining professionalism in family business dynamics. They highlight the importance of treating all team members equally and the benefits of sharing entrepreneurial lessons at the dinner table. The episode wraps up with a nod to the value of family and business integration while keeping a focus on respect and clear boundaries.

• 00:00:00 Business Brain – The Entrepreneurs’ Podcast #593 for Casual Friday, October 25th, 2024
  • October 25th: World Pasta Day
• 00:01:17 Dissecting the Bin Store with Michael Predamano, Business Brain 592
  • Bring value to your customers and your vendors
  • Make customer service your noble cause
  • Every business is in the Customer Service business
• 00:06:45 SPONSOR: Vanta. Vanta automates compliance for ISO 27001, SOC 2, GDPR, and more, saving you time and money — while helping you build customer trust. Save $1,000 at Vanta.com/brain
• 00:08:12 Turns Out I’m Running a Family Business
  • The Value of Dinner Table Lessons
• 00:23:26 BB 593 Outtro
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