The "Secret" Strategy to Help Execs & Oher Teams to Understand the Importance & Impact of Online Fraud w/ John Matas (ex-Etsy, ex-Macy's)

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Too often, fraud-fighters feel undervalued, underappreciated, and misunderstood. When trying to communicate the importance & impact of the fraud team, and trying to convey a sense of urgency to leadership, there are often assumptions made that just aren't true. Or productive.

On today's episode of Fraudology, join host Karisse Hendrick as she welcomes back John Matas, former Global Director of Risk & Fraud for Etsy and Corporate Principal for Fraud & Profit Protection at Macy's, a now currently the founder & principal consultant of BlackLight Security.

While John considers himself a financial crimes investigator at heart, and an outspoken advocate for fraud prevention, when entering a room with execs or other stakeholders within an organization, he strategically doesn't lead with that.

And today, he shares the importance of bridging the gap between fraud prevention and business objectives. Along with his reasons for translating the vast importance & influence the Fraud/Trust & Safety dept, why he started to form this strategy, and how helpful it has been in his career (plus, unexpected outcomes to this approach).

From addressing the impact of account takeovers on customer lifetime value to navigating the challenges of false positives, John shares valuable insights and practical advice for building successful fraud prevention programs.

To connect with John directly with questions, a connection request, and/or a new opportunity, send him a message on LinkedIn:

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.