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Think Like an Owner

Cory Bengtzen on Customer Journeys and Aircraft Management in Private Aviation

Jan 17, 2025
In this discussion, Cory Bengtzen, an expert in private aviation, explores the intricate world of customer journeys. He outlines various options such as charter, fractional, and full ownership, revealing how different flying habits influence client choices. The conversation then shifts to the pros and cons of fractional versus full ownership, emphasizing the convenience of fractional options like reduced maintenance responsibilities while highlighting the owner's role in decision-making. A must-listen for aviation enthusiasts!
09:14

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Individuals typically start their private aviation journey with chartering flights, gradually transitioning to fractional ownership as their flying frequency increases beyond eight to ten trips annually.
  • Owning an aircraft demands a more significant commitment in terms of maintenance and operational decisions compared to the simpler and more hassle-free experience offered by fractional programs.

Deep dives

Customer Journeys in Private Aviation

Individuals exploring private aviation typically start by chartering flights before moving on to fractional ownership and possibly full aircraft ownership. When new clients assess their flying habits, they consider factors such as flight frequency, destinations, and passenger numbers. For those flying less than eight or nine times a year, chartering remains the most economical choice, as it avoids upfront costs and ongoing fees associated with ownership. However, once a client reaches around eight to ten trips annually, fractional ownership becomes financially advantageous due to guaranteed aircraft availability and lower hourly rates compared to chartering.

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