Cory Bengtzen on Customer Journeys and Aircraft Management in Private Aviation
Jan 17, 2025
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In this discussion, Cory Bengtzen, an expert in private aviation, explores the intricate world of customer journeys. He outlines various options such as charter, fractional, and full ownership, revealing how different flying habits influence client choices. The conversation then shifts to the pros and cons of fractional versus full ownership, emphasizing the convenience of fractional options like reduced maintenance responsibilities while highlighting the owner's role in decision-making. A must-listen for aviation enthusiasts!
Individuals typically start their private aviation journey with chartering flights, gradually transitioning to fractional ownership as their flying frequency increases beyond eight to ten trips annually.
Owning an aircraft demands a more significant commitment in terms of maintenance and operational decisions compared to the simpler and more hassle-free experience offered by fractional programs.
Deep dives
Customer Journeys in Private Aviation
Individuals exploring private aviation typically start by chartering flights before moving on to fractional ownership and possibly full aircraft ownership. When new clients assess their flying habits, they consider factors such as flight frequency, destinations, and passenger numbers. For those flying less than eight or nine times a year, chartering remains the most economical choice, as it avoids upfront costs and ongoing fees associated with ownership. However, once a client reaches around eight to ten trips annually, fractional ownership becomes financially advantageous due to guaranteed aircraft availability and lower hourly rates compared to chartering.
Understanding Aircraft Management Options
Owning an aircraft involves more responsibility compared to participating in a fractional program, particularly regarding maintenance and operational decisions. While fractional owners can enjoy hassle-free flying by simply requesting a flight, aircraft owners must engage in selecting maintenance providers and making refurbishment decisions, leading to a more involved experience. Fractional programs simplify access to aircraft, ensuring availability year-round without the burden of maintenance or management. Ultimately, the choice between charter, fractional, or full ownership depends on individual needs and flying frequency.