The Josh Bersin Company
Chatbot Architecture: MS Copilot, Joule, Galileo™, and The Future of L&D
Jun 21, 2024
Discover the latest trends in chatbot technology and how platforms like Microsoft Co-Pilot and SAP Joule are reshaping HR systems. Learn about the exciting developments in AI integration and their potential to enhance connectivity. Dive into the revolutionary changes AI is bringing to corporate learning and development, drawing parallels to the transformative power of the internet. Explore the implications for content strategies and the necessity for collaboration as the industry adapts to this new landscape.
19:45
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Quick takeaways
- The integration of AI technologies, like Microsoft's Co-Pilot and SAP's JUUL, revolutionizes HR processes by streamlining user interactions with sophisticated chatbot interfaces.
- AI is fundamentally disrupting Learning and Development by enabling rapid, personalized content creation and altering traditional instructional design methodologies.
Deep dives
Integration of AI in HR Technology
Recent advancements in AI technology, particularly by companies like Microsoft and SAP, are significantly impacting HR tech architectures. New tools such as Microsoft Co-Pilot and SAP's JUUL are designed to create sophisticated chatbot interfaces that streamline access to HR data. These platforms leverage large language models and vector databases to enhance user interaction and efficiency. For instance, JUUL allows users to perform various HR transactions—like creating job postings or accessing expense accounts—via conversational commands, showcasing the potential for AI to transform traditional HR processes.
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