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Kerry Siggins, CEO of StoneAge and author of The Ownership Mindset, discusses building an ownership mindset in teams and company culture with host Robert Glazer. They explore the importance of valuing employees, grooming successors, evolving workplace culture, and empowering employees for success.
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Quick takeaways
- Prioritizing employees over customers leads to enhanced customer service.
- Valuable feedback and self-awareness improve leadership and vision communication.
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Fostering an Employee-Centric Culture
Prioritizing employees over customers can lead to better customer service. By valuing employees first, they are empowered to enhance customer experiences. An employee-centric culture involves practices like giving feedback, fostering teamwork, and ensuring self-leadership. This approach emphasizes the importance of creating a supportive and caring work environment for employees, which in turn positively impacts customer relationships.
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