RopesTalk Culture & Compliance Chronicles: How Cultural Understanding Empowers Compliance with Tal Freilich
Feb 12, 2025
In this engaging discussion, Tal Freilich, Vice President of Group Governance, Risk and Compliance at DKSH, shares his expertise in navigating compliance across culturally diverse markets. He emphasizes the role of cultural understanding in shaping effective compliance initiatives and the importance of tailored frameworks to foster trust. Tal also highlights how AI and data analytics can enhance compliance programs while balancing technology with human insight. Embracing failure as a learning tool and evolving compliance from mere support to an enabler are key takeaways that inspire thoughtful strategies in any organization.
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Episode notes
Local Feedback Shapes Compliance
- DKSH modified the name of a dawn raid procedure after local feedback revealed negative historical associations.
- Involving local markets prevented negative reception and improved compliance effectiveness.
Engage Stakeholders Early
- Involve all relevant functions early by forming working groups to increase trust in compliance initiatives.
- Early engagement fosters ownership and smooth implementation across diverse markets.
Learning From Platform Failure
- Initial failure implementing a pharma healthcare professional interaction platform taught importance of local market input.
- Redesigned with steering committee involvement, the platform now builds trust and captures all compliance data.
