Ep. 86: Kelvin Wetherill, CEO & Founder - Supportwave

Leaders, our industry is in the midst of a massive transformation away from broad horizontal marketplaces and towards skill specific platforms. Take Paro for finance/accounting, or Catalant & Graphite for management consulting, the future of our industry belongs to marketplaces that can use technology and freelancer first practices to ensure a consistent, low friction, high quality experience. NerdApp is the IT ecosystem that best personifies where the freelance economy is headed. NerdApp stemmed from Kelvin's personal experience in the IT services industry for 15+ years, where he saw the inefficiencies and poor experiences that the legacy IT industry routinely delivers. Warning: We're going to get real geeky on the software and user experience driving NerdApp. If you're a nerd or an entrepreneur, you'll love it. 11:12 - Why the freelance economy, the combo of Kevon's corporate experience and the problems in IT Services 17:31 - Secret sauce behind the meteoric 15 month growth of NerdApp 20:59 - What's wrong with the IT Services Industry 22:24 - Why doesn't Nerdapp already exist 27:38 - The importance of user experience 29:42 - Biggest barrier of the freelance economy is company education 30:52 - Biggest barrier of growing marketplaces is the first experience 44:27 - What will change in the next 5 years Find Kelvin's Leader Portal: https://humancloud.work/kelvin-wetherill