Elevate with Robert Glazer Weekend Conversations: Leaders Must Set The Right Tone
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Nov 15, 2025 In this engaging conversation, the hosts discuss the critical role of tone in professional settings. They share insights on how stress and authority impact communication. A memorable anecdote about a flight delay highlights how a calm pilot's explanations eased passenger anxiety. The hosts explore the difference between authoritative and authoritarian leadership, emphasizing the importance of empathy and rapport in fostering cooperation. Tips for networking and managing emotional responses in high-pressure situations are also explored, making this discussion both relatable and practical.
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Charlotte Airport Delay Escalation
- Robert Glazer describes a multi-hour Charlotte airport delay where an annoyed gate agent berated tired passengers.
- The hostile announcement escalated tension and nearly triggered a confrontation among travelers.
Open With A Simple Check-In
- Ask people how they're doing to disarm tension and open rapport at the start of conversations.
- Use that small opening to lower defenses before delivering difficult information.
Pilot Turned Delay Into Calm
- Robert Glazer recounts a recent flight where the pilot calmly explained delays and promised clear updates.
- That tone reduced stress, inspired clapping, and helped cooperative behavior across the cabin.