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The Perfect RIA

Bad Ways to Answer Clients [Episode 256]

May 13, 2024
Financial advisors Micah and Matt discuss effective client communication, stressing the importance of confident and well-researched responses to tough questions. They highlight the power of niche knowledge, streamlined systems, and thorough research in delivering impactful client interactions. Practical strategies for handling client concerns, understanding cash flow in retirement planning, and elevating advisor credibility are key takeaways from this insightful episode.
28:51

Podcast summary created with Snipd AI

Quick takeaways

  • Establishing credibility through firm history and honest answers builds trust with clients.
  • Maintaining confidence when facing unknown questions and committing to thorough research enhances client-advisor relationships.

Deep dives

Mastering Client Communication and Value Delivery

The podcast episode emphasizes the importance of understanding the "Serge" concept in financial advisory. Advisers who effectively implement the Serge process focus on delivering massive value to clients by working intentionally to help them achieve their financial goals. The advisors' dedication to following a well-defined process ensures clients' success in implementing their financial plans.

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highlights

Listen to the best highlights from the podcasts you love and dive into the full episode