The one where he unifies CX - Adam Powers CX #OpenToWork E178

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🎤🎞️This month’s CX #OpenToWork seeker in “The one where he unifies CX” with Adam Powers in CX Passport Episode 178🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:06 Unifying CX design across various aspects and industries

4:00 Improving customer experience through unification and collaboration   

11:43 Customer Experience pushback and testing improves business results

14:17 1st Class Lounge

21:22 Ways for companies to improve customer experience

24:39 How Adam helps companies improve customer experience 

29:12 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Adam Powers LinkedIn: https://www.linkedin.com/in/avtpowers/