The Home Service Expert Podcast Q&A with Tommy - Implementing Checks and Balances To Set Your Business Up For Long-Term Success
Apr 28, 2023
Tommy Mello reveals effective sales enhancement strategies, emphasizing the power of genuine connections and storytelling. He dives into checks and balances, highlighting the importance of organizational efficiency and customer satisfaction. The podcast also discusses collaborative employee roles and innovative marketing tactics for sustained success. Personal experiences with ADD shed light on communication challenges, and insights on content creation stress the value of organization and team dynamics, paving the way for business growth.
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Improving Sales Skills
- Improve sales skills by practicing active listening and genuine conversation.
- Focus on the customer's needs and make them feel valued by using their name and showing interest.
Fleet Management Procedures
- Implement daily van checks and weekly picture documentation.
- Address vehicle cleanliness and maintenance to uphold a premium brand image.
Importance of Checks and Balances
- System failures often stem from a lack of adherence, not the system itself.
- Implement checks and balances, like a data integrity team, to ensure consistent system execution.