The Non-Anxious Leader Podcast Episode 13: Rules, Values and Motivation
Apr 1, 2019
16:23
Understanding the relationship between rules, values and motivation can help you as a leader. This is true for any organization, especially those that are mission-based.
Show Notes
This article from Business Insider documents one of the Zappos' record calls. Here is Zappos' own post about the call, including a video interview with the customer service rep.
This article highlights Southwest Airlines' customer service.
This is the post from The Center for Parenting Education on values-based parenting.
More from Zappos on their customer obsessed culture.
Another article from Business Insider about how Southwest puts its employees first.
Subscribe to my weekly Two for Tuesday emails.