Understanding the relationship between rules, values and motivation can help you as a leader. This is true for any organization, especially those that are mission-based. 

Show Notes

This article from Business Insider documents one of the Zappos' record calls. Here is Zappos' own post about the call, including a video interview with the customer service rep.

This article highlights Southwest Airlines' customer service.

This is the post from The Center for Parenting Education on values-based parenting.

More from Zappos on their customer obsessed culture.

Another article from Business Insider about how Southwest puts its employees first.

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