From Experience Design To Experience Delivery - E54 with Mario Sepp

The CX Goalkeeper in collaboration with the ECXO had a smart discussion with Mario Sepp

Mario is Owner and Founder of Gastspiel and an Ambassador of the ECXO.

In this episode you will learn:

• some insights on the ECXO

• what are the relevant key components of a CX transformation

• where to focus on at the beginning

… and much more

His book suggestion:

- The Lean Startup; Eric Ries

- Service Design Thinking; Marc Stickdorn und Jakob Schneider

- Service Design Doing; Marc Stickdorn , Markus Hormess, et al.

Mario’s golden nugget:

People are looking for people who keep promises.

How to contact Mario:

https://www.linkedin.com/in/mario-sepp-647813a0/

Thank you, Mario!

#customerexperience #leadership #cxgoalkeeper #ecxo #podcast