Helen Timbrell works as a Consultant, Researcher and Coach with past clients including Guide Dogs, Royal Voluntary Service, Scouts Association and SSAFA. Helen previously held the roles of Director of People and Organisational Development at Samaritans and Versus Arthritis. Prior to this Helen was Director of Volunteering and Participation at the National Trust, where she appointed the organisation’s first Head of Diversity and Inclusion. Helen’s PhD explored geographical variations in volunteering. She has an MBA (with distinction), with dissertation research exploring whether models of employee engagement and commitment could be used to explain volunteer engagement and commitment. Helen is a chartered member of the CIPD and holds an MSc in Coaching and Behavioural Change, with distinction. Dissertation research for her MSc explored how UK charities manage access to coaching and the implications for equity, diversity and inclusion in their approach. In March 2020 Helen published “What the bloody hell are you doing here?” a report of research comparing the experiences of Black, Asian and minority ethnic volunteers with white volunteers in the same organisations. This research was funded by four UK charities with results being shared across the volunteering sector in the UK, US, Canada and Australia. When Director at the National Trust Helen previously commissioned research exploring the similarities and differences in managing staff and volunteers. This research, completed by De Montfort University, identified the importance of emotional labour in volunteer management. Results have been shared across the UK and led to the creation of a toolkit for volunteer managers and leaders of people. As a volunteer Helen has been a parkrun Event Director, a member of the HR Advisory Committee for Amnesty International UK, a Trustee for Girlguiding UK and a Director of the Association of Volunteer Managers. Music by Zen_Man from Pixabay Thanks to Awesome Panda for their work editing this episode. Find out more at https://www.awesomepandauk.com