🔔[RETENTION CLUB]Winning retention strategies for subscription apps with Nataliia Drozd, Marketing and UA Lead at Fabulous. 🕐
Mar 15, 2024
auto_awesome
In this podcast, Nataliia Drozd shares insights on user behavior, retention strategies, and optimizing subscription models. Key topics include hybrid teams, tailored retention strategies, web onboarding advantages, and creative re-engagement tactics. The episode explores the impact of incentives in re-engagement campaigns and unique retention approaches like humor and gamification.
Tailor retention strategies to app niche and user base.
Product quality boosts retention and lowers cancellations.
Deep dives
Natalia Discusses User Behavior's Impact on App Retention
Natalia Drazed from Fabulous delves into how user behavior shapes app retention profiles, emphasizing the significance of understanding these profiles for sustainable app growth. She highlights the nuances of retention optimization for subscription apps and stresses the importance of grasping the broader context of retention metrics and their implications on business strategies.
Variation in Retention Strategies for User vs. Subscription Retention
Natalia explains how different types of user retention, such as daily, weekly, and monthly, necessitate tailored strategies based on distinct app categories and user segments. She underscores the differences in optimizing user retention compared to subscription retention, citing examples like active users retaining subscriptions despite app uninstallation. The discussion explores varied approaches based on user niches and product types.
Strategies to Reduce Cancellations and Improve Retention
The podcast delves into tactics for enhancing retention by minimizing cancellations, outlining the evolution of subscription management on iOS and its impact on app monetization. The conversation touches on the challenges and benefits of web-based payments and the complexities of unsubscribing outside app stores. Insights underscore the importance of addressing user behaviors, technical setups, and acquisition diversification to mitigate risks and bolster retention efforts.
Our guest today is Nataliia Drozd, Marketing and UA Lead at Fabulous. Nataliia’s previous episode with us has remained one of the most popular ones of all time on our show.
In today’s episode, she sheds light on the intricacies of user behavior across different app categories, the impact of retention profiles, and strategies for optimizing subscription models.
Today’s episode is part of the Retention Club, a series of episodes on retention and re-engagement that are co-produced along with Adikteev.
Check out the show notes here: https://mobileuseracquisitionshow.com/episode/retention-club-nataliia-drozd/
KEY HIGHLIGHTS 📌 Hybrid teams enhance retention and engagement.
🔊Retention requires understanding daily to monthly user activities.
♣️ Distinguish strategies for subscription vs. user retention.
🪐 Tailor retention strategies to app niche and user base.
🌊 Product quality naturally boosts retention and lowers cancellations.
🖥 Web onboarding offers strategic advantages but demands careful execution.
🗡 Effective re-engagement relies on precise user segmentation.
🛒 Creative tactics like loss aversion boost re-engagement success.