Top 10 MSP Billing Blunders (EP 949)

Learn how treating billing as a scheduled, recurring task prevents missed invoices.

See why vague “services rendered” invoices confuse clients and delay payment.

Implement “no work without a ticket” so every action is documented and billable.

Use PSA, RMM, and tools like Domotz and Action1 as your time and device source of truth.

Tighten discounts with clear terms, end dates, and regular margin reviews.

Avoid underpriced flat‑fee or “all you can eat” agreements by understanding usage risk.

Keep MSAs, SOWs, and PSA data in sync so invoices match contracts and counts.

Build recurring processes to handle new users, devices, and added services like deeper 365 tenant management.

Take ownership of inventory and retired devices so billing reflects actual protected assets.

Design invoices that list counts, services, and selected ticket highlights clients recognize.

Offer flexible payment methods (checks, cards, ACH) without undermining your pricing.

Gain confidence to price like a top MSP instead of leading with “we’re cheaper.”